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Frequently Asked Questions (FAQ's)


Q: How do I advertise?
A: Please follow these 4 steps:

1: Register
This is done by clicking the "register" link. This sets you up with a FREE account. Our system will automatically email you a username and password.

2: Login to your account
Next you need to login to your account using the username and password emailed to you. This is done by clicking the "login" link.

3: Build your Advertisement
Once logged in to your account, click on the "place an ad" link. You will be asked which channel you want to advertise on so make a selection.
Follow the on screen instructions and enter your advertisement details.

4: Select a payment option.
Note: If you choose pay now, your ad will be automatically published as soon as the transaction is completed. (instantly).


Q: Why do I need to register?
A: So that you, the advertiser can login and add, edit or delete your ads and contact details. This gives you, the advertiser INSTANT access and CONTROL of your advertisement. Once the changes/additions been made by yourself to your advertisement, they are instantly updated on the website.
Unlike other websites, there is no need to wait 24 hours for an advertisement to go 'live' on the system.


Q: I'm having problems logging into my account?
forgotten passwordA: Please remember that usernames and passwords are CASE sensitive. There is a big difference between an "a" and an "A".
If all else fails click the "forgotten your password" link and enter your email address. A new password will be sent to your email address.


Q: I cannot view the JPEG images on any of the sites. Can you help?
A: We have had a very small percentage of people reporting this problem, and we are pleased to say that we have found an answer.
It could be due to your firewall.
If you try viewing the site with the firewall turned off, and the images work, it must be a firewall setting on your computer.

Norton
Turning off the ad blocking on Norton Internet Security will solve the problem.
Visit: http://service1.symantec.com/SUPPORT/nip.nsf/pfdocs/2001100915311136 to find out more.
There are various firewalls out there, so if you find the setting, please let us know so we can pass on this information to anyone else who is having problems.


Bogus Emails
It has been brought to our attention that many of our valued customers are receiving scam emails from people asking you for your bank details. This is a big concern to us and we have taken steps into sorting out this problem.
Please rest assured that your email address is not published with your advertisement.

How are we combatting this?
We have now built in a keyword filter for all outgoing mail. If a message contains certain keywords, it will not be sent.
We are also going to attach a short message to all outgoing mail telling users not to disclose bank details to anyone.
We will also keep an eye out for any bulk mailing that occurs and take the relevant steps towards implementing new keywords for our filter system.

We would like you to know that we consider this a real problem and are taking ongoing steps to resolving it.
If you ever get a dodgy email, please let us know: abuse@adhorse.co.uk



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